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Complaints

If you are unhappy with the level of service provided to you please contact the person dealing with your matter or their supervisor (their name should be identified in our initial letter to you).
We take complaints very seriously and will usually aim to deal with these as soon as possible but in any event within fourteen days. Occasionally this is not possible but if this is the case we will explain why.
If you remain dissatisfied your complaint will be referred to either a team manager or partner who will carry out an independent review. They will also aim to deal with your complaint within the timeframe identified.
Finally, if your difficulty remains unresolved you should contact David Parton for residential conveyancing complaints, Judith Dorkins for personal injury complaints and our Chairman Andrew Tubbs for all other complaints. They can all be contacted at The Lakes, Northampton NN4 7SH, telephone 0370 863000. A further review will be undertaken and final response made.
Once you have our final response you have the right to take your complaint to the Legal Complaints Service. A six month time limit usually applies. The Legal Complaints Service helpline number is 0845 608 6565 and the address is Victoria Court, 8 Dormer Place, Leamington Spa Warwickshire, CV32 5AE. Further information can be obtained from their website http://www.legalcomplaints.org.uk/

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