The Shoosmiths client experience

We are delighted to be working with you. And, if we’re not working with you yet, then we are really looking forward to getting to know you. At Shoosmiths, working with clients is all about perspective and attitude – when we share these, it’s a powerful relationship. Your visions, goals and ambitions become ours, and we are as passionate as you are about achieving them.

This position gives us a platform to blend our approach to client service and experience. We work with you in a way that recognises all the areas where you need us to have the right approach:

It’s not just about knowing the law – although we know that’s essential. It’s how we apply the law to you, your business and your industry. The way we deliver that advice relies on us knowing you and understanding your business. There are no shortcuts, we invest time in this. Clients tell us we are commercial and have become an extension of their team – it makes the work we do seamless and the advice more relevant and on point. Shoosmiths' culture is powered by the belief that there is always something else to learn about our clients.

It’s more than delivering the legal advice – it’s about how that manifests itself within your business, and the way in which it contributes to the bigger picture. Knowing you and your business means we can deliver our advice in the most commercial way. Sometimes it’s simple, sometimes it’s not – but Shoosmiths will always work to find the best way for you always tracking back to what your overall aim is.

It’s deeper than working together – it’s about being able to respond to your needs, the potential impact of our rapidly paced world may have on you and know when you may need us. This means that we want to keep that dialogue going, whether we’re in the middle of a transaction or not. We want to provide solutions before there is even a problem.  We want to be creative and continually innovate and improve. And above all, we want you to enjoy working with us – we know our stuff but we’re not stuffy and whilst professional to the core we do let our personality shine through.

It’s beyond a mutual partnership – our relationship with you is based on reciprocal trust and the ability to listen. Really listen. This means frequent dialogue, regular reviews and consistent communication across all areas of the relationship. We believe our client listening approach is unrivalled in the legal market and is a rich source of inspiration to ensure we are continually providing solutions that are a direct response to client feedback.  We know that a truly great client experience is the result of everything we do with you - not just the work. So, if there’s something you want to tell us or change about any of it, we will always be ready to listen.

All of these elements stand alone as signs you are working with Shoosmiths. Together, they make a truly unique client experience that clients tell us is what makes working with Shoosmiths genuinely refreshing.