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Mortgage shortfall

Shoosmiths offers this niche capability through its dedicated Mortgage Shortfall Recovery team. The team has extensive experience in this area and has acted for a number of high street banks and building societies, with proven performance levels.

Significant attention is placed on managing the sensitive issues sometimes associated with recoveries of this nature, especially in the current financial market. We are always mindful of the reputation of our lender clients.

We understand and appreciate that in order to maximise recoveries it is necessary to act quickly and with discretion. Our bespoke case management system in combination with our in-house trace section is instrumental in eliminating delay in the collection process. It also ensures that we can provide all the management information necessary for clients to manage their portfolios or an individual case via our web based remote access facility.

We work strictly to FSA regulations and industry guidelines, and all pre-legal recoveries operate on a commission only basis, which provides a built-in incentive to maximise collections at all stages of the recovery process. 

Core to the recovery process is our Treating Customers Fairly (TCF) policy. We discuss TCF requirements on a regular basis with clients to ensure we fully understand their policy and its interpretation.

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Get in touch

Sean Adams

Head of Mortgage Shortfall Recoveries
T: 03700 86 5651
I: +03700 86 5651
E: sean.adams@shoosmiths.co.uk