Retail & consumer

The retail experience for customers is being transformed by a convergence of changing technology and demographics, ethics and sustainability

Consumer Duty hub

How can we help to ensure that you are fully prepared for the new Consumer Duty?

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This evolving landscape can open new opportunities and markets to retailers who are ready to be inspired by change and think differently.

Having worked for decades with some of the biggest and most iconic names in retail – including IKEA, Hamleys and Boots – as well as with some of the sector’s most exciting new entrants and disruptors, the Shoosmiths retail & consumer team has a vast bank of knowhow to inform its advice to clients and make it on-point and relevant.

At the heart of the team’s approach is commerciality - the ability to map between the legal issue at hand, and the ‘real’ competitive market you operate in. This may include a radically changing high street, rising privacy and data issues, increased regulatory compliance, environmental concerns, health & safety risks and consumer-driven litigation.

We offer specialist expertise in areas as broad as managing UK real estate portfolios, the global protection of brands and IP and employment, through to niche specialisms including advertising regulation, fashion law, immigration law, regulatory work and high-end privacy and data issues. We are steeped in the sector’s fast-changing realities and continually bring fresh thinking – and valuable industry insights - to bear on our clients’ behalf.

Your client relationship partner is a constant point of contact and counsel, who will listen to the nuances of your business and tailor our team’s service delivery to that understanding.

If you instruct us across more than one discipline, a broader client service team of lawyers will be scaled to your requirements, who work seamlessly across locations and disciplines – retail clients frequently comment on the collaborative way Shoosmiths teams operate. This results in the right advice when you need it and the quick scale-up of resource if required, all delivered in an intuitive, personal and retail-relevant way.

Sources appreciate that Shoosmiths' practitioners "think creatively about how to meet client needs."

Chambers UK

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