Join us as we unveil new insights into how financial services can better connect with customers.
We’re pleased to invite you to our upcoming event at our London office on Wednesday, 15 October, where we’ll unveil findings from our new report: Mind the Gap: Rethinking how we speak to customers in financial services.
Developed in partnership with YouGov, the report is based on a survey of 2,500 UK adults responsible for household financial decisions. The study explored how consumers engage with financial communications by testing three versions of a credit card instalment plan, each with a different level of simplification.
This approach enabled us to assess real-world comprehension and identify the elements that support or hinder effective communication in financial services.
Agenda:
08:30 – Arrival and Breakfast
09:30 – Presentation of findings from YouGov
10:00 – Q&A
10:15 – Panel discussion: What the results mean and the shift towards more consumer-focused financial communications
11:00 – Q&A
11:30 – Close
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Where: |
Shoosmiths London |
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Date: |
Wednesday, 15 October 2025 |
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Time: |
08:30 - 11:30 |
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Cost: |
Free |